Customer support
Already a customer? Use this page to report a fault, order toner under your service agreement, send meter readings or book a visit. Your machine ID sits in its own box on the sticker at the front of the copier.
- Report a fault
- Order toner
- Send meter readings
- Book a visit
What do you need today?
Pick a task. A name, plus a phone number or an email, is all that is required.
Copier down? Ring us.
Ring (03) 7056 9994, Monday to Friday, 8am to 5pm. Name the machine and describe the fault. Plenty of problems are solved during the call.
Finding the machine ID
Look for the box marked Machine ID on the Copier Store sticker on the front of the machine. Scanning the code on that sticker opens this page. No sticker? Give the serial number, or just your business name.
Toner under a service agreement
Toner is included in the cost per page, and a delivery charge applies to each order. Order when the machine warns it is low, before it runs dry.
Shopping for a copier?
This page serves machines already in our care. To compare machines, browse the range or request a quote.