What happens after the sale? The machine is delivered, installed and explained to your team, then looked after for as long as it stays in your office.
Six steps in thirty six seconds: your call, through to the visit recorded against the machine.
Copier playing up? Phone us, or log a request on the website.
Stairs, lifts and building access are checked first. Then the machine comes in, and the packaging leaves with the crew.
On your network, printing from every computer, scanning to email and to shared folders.
Your team learns the jobs it will do at the machine every day.
One cost per page pays for toner, parts and repairs.
Every inclusion is written into the agreement, and you go through it line by line with us before signing.
The people who supplied the machine are the people who service it.
Put any machine on our service agreement and the replacement warranty comes with it. New or secondhand, and whether you rent, lease, finance or buy outright, the rule is the same: should the machine fail, you get a replacement. The cover runs to the final day of the agreement, not the end of year one.
On a new copier the maker's own warranty is usually 12 months, on the hardware only; consumables sit outside it. Beyond that year, your cover is the service agreement. Your agreement sets out the full terms of the replacement warranty.
Ring (03) 7056 9994 or use the form, naming the machine and the fault. Plenty of faults are sorted on the phone. When a technician is needed, the visit is booked for you.
On a service agreement toner is included, and each order carries a delivery charge. Order it when the machine shows toner running low.
Existing customer? Book a service call or order toner online with the code on the machine's sticker, or straight from this site.
Greater Melbourne: the CBD and inner city, the east, the south east, the west and the north: that is where we deliver, and where we service. We do not sell a machine we cannot service. See the delivery areas.
Name the machine and what it needs. A reply follows by phone or email. No obligation.
Rather speak to someone? Ring (03) 7056 9994, Monday to Friday, 8am to 5pm.
Questions about service?
Tell us the model and the help you need. Every enquiry is answered the same business day.
Toner, parts and repairs, paid for by the page, with one set rate for black pages and another for colour. The agreement lists every inclusion.
No. It is the same thing under another name: toner, parts and repairs at a set cost per page, on machines we supply, for the term of the agreement.
Our focus is the machines we supply. Have another one you want looked after? Ask, and you get a straight answer.
On our service agreement it is replaced under the replacement warranty, at any point in the term.
Honest answers on models, grades, agreements and running costs. Monday to Friday, 8am to 5pm. Every enquiry is answered the same business day.